respected user: Hello! Thank you very much for using the products provided by Guangdong Ruitai Ventilation and Cooling Equipment Co., Ltd.!
Our company has always adhered to the tenet of " technology innovation, integrity-based, quality first
, customer first", and consistently implemented the four principles of "producing first-class products, implementing reasonable prices, providing sincere services, and conducting effective competition" With the dedication and dedication of all employees, we strive to increase customer satisfaction; the industry returns to society, and cooperation creates a win-win situation.
Starting from your use of Ruitai products, our company will provide you with perfect and high-quality after-sales service. To this end, we have formulated the following after-sales service regulations, and ask users to supervise. I. Technical service content:
1. Provide technical guidance and long-term technical consultation for users;
2. Organize engineering technical service personnel to carry out regular tracking services;
3. Responsible for the guidance of user equipment installation and daily maintenance, and provide the spare parts required by the equipment for a long time. Second, after-sales service commitment:
1. During the product quality and warranty period, full responsibility shall be implemented, and the damaged parts shall be responsible for free maintenance and replacement; (except for man-made and irresistible natural disasters, except for belts.)
2. Provide product installation diagrams according to user requirements;
3. During the product installation and commissioning process, the company will provide on-site technical guidance for free;
4. After the product warranty period expires, provide the product parts and components at the cost price;
5. In the process of using the product, if there is a need to change the product parameters and model, the company is responsible for providing detailed technical information and relevant suggestions about the fan;
6. The company visits and maintains users regularly.
7. The whole machine has a three-year warranty. The mechanical parts such as the fan blades and wheels are covered by a lifetime warranty.
8. Provide free combination plan for improvement of plant ventilation, and provide fan demolition service when customer's plant relocation needs;
9, South China, East China, North China, Central China, Southwest and Northwest, major customers, overseas customers are equipped with specialized personnel for professional and caring services.
10. The company's sales and service network is sound. When the customer expands its layout, the company can provide one-stop, continual service with partners.
In order to provide you with more thoughtful and satisfactory services, Guangdong Ruitai Ventilation Cooling Equipment Co., Ltd. welcomes your supervision and criticism. We will take the initiative to return for a timely review of your comments and quickly change the shortcomings of the service. At the same time, we have also set up a service supervision telephone and mailbox for the person in charge. National Service Hotline: 400-8877-422; Telephone: 0769-86381512; Fax: 0769-86383090;
Telephone and email for complaint supervision: 13929205167 / email@example.com.